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Enterprise Server Configuration on-premise

Enterprise Server Configuration on-premise


Windows operating system can be any of Windows 7 SP2, Win 8, Win 8.1 Win 10, Win Server 2008 R2, Win Server 2012 series.
Server feature that can be determined by the number of clients
Example: 20 GB to 500 users will have 4 GB RAM, CPU 4 Core, HDD 250 or 500 Standard hard disk, assuming the server video record is not kept.
The user will not exceed 4 GB of field if user will give averages within 1 year, including keeping the activity and retrospective reports.
If the video recordings are for a user in the normal working day, the "average screen size, screen operations, etc." will be an average of 8 hours of recording at around 160 MB.
It will be up to you to decide if you want to keep your server HDD small.
Enterprise provides your to 2+ subject
Since these servers are part of your system, you will be safe from the fact that all your data is stored on your servers.
The other issue is that you will get performance at high speed.
In this case, we recommend you purchase a DeskGate enterprise product.


General information for home users

1) Download the installation DeskGate and start the installation by double clicking.
2) Open the DeskGate shortcut on the desk and you will be able to define the ID and Password automatically. It is enough to share your ID and password with your friend whom you want to connect to.
3) If you open DeskGate to update the new version, it will automatically download if there is a new version and start the software again after installation


Using the remote desktop connection, you can quickly connect to computers on the same network or any other place connected to the internet .


Server Setup, Client Setup Preparation, Web Interface Usage | Solution of PageHandlerFactory-Integrated error in IIS Setup
In the process of IIS installation.:
HTTP Error 500.21 - Internal Server Error
Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list


If you get the above error, you will need to run the cmd script in admin mode and run one of the commands below according to the "Framework" version.
% windir% \ Microsoft.NET \ Framework64 \ v4.0.30319 \ aspnet_regiis.exe -i
% windir% \ Microsoft.NET \ Framework \ v4.0.21006 \ aspnet_regiis.exe -i


Server Setup, Client Setup Preparation, Web Interface Usage | IIS 7.0 503 Error Application Pool is closing:
If you are getting 503 errors when you log in to the site, then IIS Application Pool is shutting down.
As a workaround, either add a new pooling from the pooling advanced settings>
Select NetworkService instead of ApplicatiInPoolIndentity and restart IIS.


The IIS 7.0 503 error will fix the Application Pool error.


Server Setup, Client Setup Preparation, Web Interface Usage | Using Dashboard:
In the introduction section of our DeskGate web page you can find information such as license information, total user and total administrator.
Server Setup, Client Setup Preparation, Web Interface Usage | PC List:
In the PC List section; The agent displays the user list that is installed. By arranging, you can move PCs to different groups and give them a new name. Here you can see the user's IP address, MAC address, remote Id information.
Server Setup, Client Setup Preparation, Web Interface Usage | Preparing Client Setup:
Log in to the Payment and Setup page for the Client software to be installed.
Enter the permanent IP address of the computer you installed the Server software in this field in the "Setup server address" part of the server address to be reached by the client. After writing the internal ip for your computer located in the external locator, and type your external IP address.
Then select "Version" and click on "Create Setup". You can setup setup files to be installed on the personal computers.