DeskGate and Zoho Assist both provide remote access capabilities, but they are built for very different operational models. DeskGate is designed as an enterprise-grade remote desktop platform with self-hosted deployment and centralized control, while Zoho Assist focuses on cloud-based remote support as part of a broader SaaS ecosystem.
This comparison explains how DeskGate and Zoho Assist differ in terms of infrastructure ownership, administrative depth, scalability, and governance for corporate IT environments.
DeskGate enables organizations to fully own their remote desktop infrastructure through self-hosted and on-premise deployment. All remote access traffic, logs, and administrative data remain inside the company’s internal environment.
A centralized web admin panel allows IT teams to manage users, devices, and permissions from a single interface. Administrator roles can be defined with granular authority, supporting clear responsibility boundaries.
Built-in inventory management provides visibility into company-owned computers and endpoints, helping IT departments maintain structured asset control across the organization.
Group-based connection permissions make it possible to enforce access rules at department or team level, preventing unmanaged or unauthorized remote access paths.
All remote sessions and file transfer activities are logged and reported. Detailed connection and transfer reports support compliance, auditing, and internal security reviews.
DeskGate allows enterprises to operate remote desktop access entirely within their own infrastructure. This approach supports data residency requirements, internal security policies, and predictable system behavior.
Zoho Assist operates as a cloud-hosted service. While this reduces setup effort, it also introduces dependency on external infrastructure and vendor-managed availability.
DeskGate is built for environments where administrative authority must be clearly defined and enforced. Centralized role management and group-based access policies provide consistent governance across large organizations.
Zoho Assist prioritizes ease of use and rapid onboarding. Administrative capabilities are intentionally simplified, which can limit control in complex enterprise IT environments.
DeskGate scales predictably as organizations grow. Centralized configuration, inventory tracking, and reusable access policies ensure that management complexity remains under control.
Zoho Assist scales well for support teams and distributed users, but its governance and reporting capabilities may not meet the requirements of large-scale enterprise operations.
Zoho Assist is suitable for organizations seeking a simple, cloud-based remote support tool integrated into a broader SaaS ecosystem. DeskGate provides a self-hosted, enterprise-grade remote desktop platform focused on ownership, control, and long-term IT governance.
Explore DeskGate’s centralized Remote Desktop solution for secure, scalable, and fully governed remote access across corporate environments.