This policy explains the principles of transparency, auditability, and accountability applicable to the use of the software provided by DeskGate LLC.
The purpose of this Transparency & Audit Policy is to describe how customers maintain visibility and control over system activity, audit records, and operational behavior within their own environments.
The software is delivered under a Self-Hosted / On-Premise model. All operational data, logs, and audit information remain within customer-controlled infrastructure at all times.
Transparency is achieved through predictable system behavior and customer-accessible configurations. There are no hidden services, undisclosed data flows, or remote processing activities outside the customer environment.
Customers may independently review system behavior using their own security tools, network monitoring, and internal audit procedures.
All audit activities are customer-owned and customer-managed. The software does not conduct audits, enforce audit rules, or generate centralized audit reports.
Logs, access records, session data, and configuration histories are created only within the customer’s systems according to customer-defined policies.
No audit data, telemetry, or operational metadata is transmitted to external servers. There is no centralized visibility into customer usage or system activity.
Customers may perform internal audits or engage independent third parties to assess compliance, security, or operational practices.
Such audits are conducted entirely within the customer’s environment. No approval or participation from the software provider is required.
The software is designed to support transparency requirements arising from data protection laws, labor regulations, and internal governance frameworks.
While following modern SaaS transparency principles, the system does not impose vendor-side control, monitoring, or usage analytics.
Customers retain full autonomy over configuration, enforcement, and audit interpretation.
This policy is provided for informational purposes only. Transparency and audit outcomes depend on customer-defined configurations, lawful use, and internal procedures.