Support / Help
Operating at a high level of security and responding quickly to data leaks or system incidents requires a reliable IT infrastructure. Remote desktop access and helpdesk ticketing systems play a critical role in maintaining operational continuity and security.
DeskGate provides a combined Remote Desktop and HelpDesk Ticket System designed to support secure access, controlled incident handling, and centralized IT service management within company-owned infrastructure.
RDP stands for Remote Desktop Protocol and enables remote connections to computers running the Windows operating system. Through RDP, users can access a computer on the same network or on a different network via the internet.
A remote desktop connection allows access to applications, files, and network resources located on a workplace computer from an external location. The user interacts with the remote system using keyboard and mouse input as if they were physically present.
To establish a remote desktop connection, the target computer must be powered on, connected to a network, and configured to accept remote desktop connections. The Remote Desktop service must be enabled on the host system.
User permissions are required to connect remotely. Only users included in the authorized access list can establish a remote desktop session. Firewall rules must also allow Remote Desktop traffic.
Before initiating a remote connection, the client must identify the target computer by name or network address. Firewall configurations must permit Remote Desktop connections to prevent blocked access.
Proper network configuration ensures that remote access is both functional and controlled, reducing unnecessary exposure.
Weak security practices make company data vulnerable to unauthorized access. Remote desktop services, if not properly protected, can become an entry point for attacks.
Enabling remote access requires advanced security measures to protect systems against external threats. Encryption, authentication, and controlled access policies are essential components of secure remote desktop usage.
DeskGate IT Service uses strong security protocols to protect remote desktop connections. RSA, an asymmetric encryption algorithm, is used for secure data exchange and authentication.
RSA enables secure communication without requiring private key sharing. Digital signatures ensure authentication in multi-user environments while reducing key storage requirements.
In addition to RSA, DeskGate uses AES (Advanced Encryption Standard) for protecting session data and credentials. AES block encryption improves resistance against brute-force attacks by using variable block lengths.
Combined encryption, key exchange, and signing mechanisms provide comprehensive protection for remote desktop sessions.
Fast response time is critical for effective remote desktop usage. DeskGate is designed to minimize latency, providing a connection experience that is nearly indistinguishable from local access on internal networks.
Multiple speed profiles allow users to optimize performance for local networks or internet connections, ensuring smooth screen rendering and input handling.
The HelpDesk Ticketing System enables IT teams to manage support requests in a structured and traceable way. All requests are recorded, queued, and resolved through a centralized workflow.
DeskGate allows technical issues to be documented, assigned, and resolved using remote desktop access when required. This integration improves response time and prevents disruption of business processes.
DeskGate provides centralized control over IT incidents, remote access, and user support. Companies can maintain operational stability while ensuring that security standards are consistently applied.
The system is used by organizations that require high security, controlled access, and reliable IT service processes within their own infrastructure.