Support / Help
The PC List section is the primary area where all computers with the DeskGate agent installed are displayed. This list represents the live operational inventory of user devices connected to the system. Each PC entry is directly associated with a user and reflects the current status of that device within the organization.
From the PC List, administrators can edit device information, move PCs between different groups, and assign new display names when required. This flexibility allows devices to be reorganized dynamically as organizational structures, departments, or responsibilities change.
The PC List also provides detailed technical identifiers such as IP address, MAC address, and the unique Remote ID assigned to each user. These identifiers ensure accurate device recognition and support troubleshooting, auditing, and remote connection processes.
The Group List section defines how users are organized and how all reports are generated across the system. Groups act as the backbone of DeskGate’s monitoring and reporting logic. Every activity record, chart, and control feature is applied based on group membership.
The Default group is an indelible system group. When the DeskGate agent is installed on a PC, that device is automatically placed into the Default group. This guarantees immediate visibility and baseline monitoring without manual configuration.
Administrators can redirect users to specific groups by using the Add New Group option at the top of the Group List. This enables segmentation by department, role, location, or operational requirement.
Screen – RDP-based remote connection support.
Multiscreen – Multi-screen monitoring capability.
Record – Video recording of user activity.
File – File transfer operations.
Web – Website access tracking.
Web Block – Allowed and banned web addresses.
Chat – Chat initiation with users.
Report – Advanced reporting modules.
App – Used program registration.
Used – Network and bandwidth usage tracking.
Exlist – All correspondence records.
Usb – USB and memory stick transaction logs.
Copy – Copied text and file records.
Fix – Detailed system information including HDD, CPU, RAM, and hardware data.
Desk – User-side support feature with mini icon display.
Global – General settings and information (Soon).
Calendar – Date and time operations (Soon).
Scheduled – Scheduled tasks (Soon).
The Authorized & Definitions section is responsible for administrator management and access control. Administrators can be added according to the purchased license, ensuring controlled and compliant system access.
New administrators are created by defining name, surname, email address, and password. Each administrator receives access to the Management panel based on assigned permissions and selected groups.
Remote – Remote monitoring.
Remote View – Hidden monitoring.
Multi Screen – Multi-screen monitoring.
Video Record – Video recording monitoring.
File Manager – File transfer and management.
Chat Start – Start chat sessions.
Conference – Start conferences.
Security Scan – Security scanning.
Report Lite – Basic reports.
Report Normal – Standard reports.
Report Full – Full reports.
Shared File – Shared report access.
The Desk Support section displays support requests sent by users when the Desk feature is enabled at group level. Administrators can view incoming messages, titles, statuses, and dates, apply date range filters, and export records using Export Excel.
The Video Recording section allows administrators to review recorded screen sessions. Mouse movements, file size, user name, and date-time details are visible when the Record feature is enabled in the group settings.
DeskGate provides comprehensive analytics through User Statistics Summary, Inventory Summary, Desk Chart, Program Graphic, URL Chart, Group Activity, Network Traffic, Network Traffic Detail, Performance, and Desk List sections.
These sections deliver measurable insight into user activity, application usage, web behavior, network consumption, working time, support effort, and overall operational performance. Reports can be filtered by date and exported in Word, PDF, or Excel formats.