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DeskGate Manager Support reporting provides clear visibility into manager-to-user connections and session durations.
The Manager Support section shows which manager is connected to which user at any given time. Each connection is recorded with accurate timestamps, enabling transparent supervision and accountability.
This overview helps organizations understand support workflows and managerial involvement across teams.
DeskGate records the duration of each manager support session. Administrators can review how long managers remain connected to user systems and analyze support efficiency.
Session time data supports workload evaluation and structured support planning.
Reports can be limited to a selected date range. This allows focused analysis for specific periods, such as daily support activity or monthly summaries.
Manager Support reports can be downloaded in Excel format. Exported data enables easy sharing, documentation, and offline analysis of support activities.