Support / Help
The Support Chart in DeskGate provides a clear and measurable view of support operations by presenting the most connected and most supported users in a structured chart table. This view allows administrators to instantly understand where support activity is concentrated and which users require the highest level of assistance.
DeskGate analyzes connection and support session data to identify users who receive frequent remote support. This helps IT and operations teams detect recurring technical needs, balance support workloads, and prioritize improvement areas based on real usage and support demand.
Support activity can be filtered by selecting a specific date range, enabling focused analysis for daily, weekly, monthly, or custom periods. The chart type can be changed to present data in different visual formats, allowing teams to compare trends and patterns more effectively.
All Support Chart data can be exported as an Excel file, making it easy to share reports, perform deeper analysis, and archive support metrics. This ensures that DeskGate support data can be seamlessly integrated into existing reporting and decision-making workflows.